This is a translation provided for convenience. The Japanese version is the legally binding document.
| Business Operator | Professional Reader Development Team |
| Representative | Sekito Shinjo / 新城世紀斗 |
| Address | Naha-shi, Okinawa Detailed address will be disclosed promptly upon request. |
| Phone | Will be disclosed promptly upon request. |
| contact@professional-reader.app | |
| Website URL | https://professional-reader.app/ |
| Product Price | As stated on each product page |
| Additional Fees | None Internet connection fees and other costs required for internet access are the responsibility of the customer. |
| Payment Methods | Credit Card (via Stripe) |
| Payment Timing | Immediate processing upon subscription |
| Product Delivery | Immediate access upon payment |
| Refunds/Exchanges | As this service is digital content, we cannot accept returns or exchanges for customer convenience. However, if the service is unavailable for 24 consecutive hours or more due to a malfunction in our managed systems, we will provide a prorated refund for the affected period. Note that this does not apply to cases beyond our control, such as internet connection issues or cloud provider outages. |
| Return Shipping | N/A (Digital product) |
| Cancellation Method | You can cancel anytime through the Stripe Customer Portal accessible from your account settings page. |
| Cancellation Fee | None |
| Cancellation Timing | Complete cancellation by 23:59 on the day before your next renewal date to stop future charges. |
| Service Access Period After Cancellation | After cancellation, you can continue using Standard plan features until your next renewal date. |
| Prorated Refund Upon Cancellation | Not available |
| Account After Cancellation | Your account will automatically downgrade to the Free plan. Your account remains active, and you can continue using the service on the Free plan. |
| Resubscription | You can resubscribe anytime after cancellation from the account settings page. |
| Account Deletion | You can delete your account anytime from the account settings page. Your account and related data will be completely deleted, except for certain data. Some data is converted to a one-way cryptographic hash and retained solely for the purpose of preventing abuse. For details, please refer to Section 10 of our Privacy Policy. |